Shipping Policy
Delivery Time
Delivery Time Estimate: Please note that the delivery times provided are estimates. The actual delivery time may vary, so please contact me before placing a time-sensitive order. All orders are shipped from Quebec, Canada, except for products fulfilled by Printful.
Order Processing Time: Most of my products are created to order, so please factor that in when estimating the desired delivery date. It usually takes 2-5 days to prepare any order. I can rush production of some orders, so please reach out to me if your order is time-sensitive before placing it.
Return & Exchange Policy
Lost or Damaged Items: I take great care in packaging your items, but if your items arrive damaged or get lost during shipping, please contact me with photos, and we will work together to find a suitable solution.
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I ship all orders to the address provided by you, so please double-check your order confirmation email to ensure that the address is correct. Hayden_Creation cannot be held responsible for deliveries made to incorrect or incomplete addresses provided by customers. If there is any issue with your order, please contact me within 3 business days of receiving the order confirmation.
Returns and Refusals: All sales are final. Unfortunately, I cannot offer refunds or exchanges if you change your mind about a purchase. As a small independently-owned business, it is not financially feasible for me to do so. Therefore, please ensure that you are certain about the items in your cart before making a purchase. Hayden_Creation will not be held responsible if a customer refuses to accept a shipment due to a change of mind or if duties and taxes are payable. It is essential for you to understand the import fees, taxes, and procedures in your country before placing an order.
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If your order needs to be returned to me for any reason, the shipping fees will be paid by the customer. Once I receive the return, I will issue a refund or exchange. If a parcel is returned due to an error on my part, I will gladly send it again.
Sustainability
My work includes being as environmentally friendly as possible. I package orders using either recycled materials or reusing things I have in the studio. This is why you'll sometimes get an ugly shipping box, but don't worry, the inside will always be beautiful!
Secure Payments
I accept as many types of payments as I can. Wix uses Transport Layer Security (TLS) encryption to help protect your online financial transactions.
Hyperfixation Friendly
I work in many different styles, mediums and subjects over time. You might see some pieces pop up on the shop related to my most recent interests and hopefully you'll love them too! Follow on Instagram to get all the latest updates.
Passion
Creating since since birth, selling since 2018! This is a new shop for my growing art business passions, be patient with me while I figure out all the fun specifics. I hope you're just as excited as I am! :)